Shipping & Delivery

Beverly & Pearl Shipping Policy

All orders are processed within 2–3 business days.
During periods of high demand, processing may take slightly longer. If your order is impacted, you will receive an email notification.

Delivery timeframe: 3 – 8 business days worldwide.
Shipping costs are calculated at checkout based on location.
Please note: Delivery times are estimates and may vary depending on customs, local carriers, or other factors outside of our control.

Once your order is shipped, you will receive an email with a tracking number.
Tracking may take 3–4 business days to activate. In some cases, updates may be delayed depending on the shipping route.

We ship to most countries worldwide.
Import duties, taxes, and other charges are not included in our prices and are the customer’s responsibility.
Customs clearance procedures may delay delivery times.

Heat Sensitivity: Certain skincare products may be sensitive to extreme temperatures. While we use protective packaging, we are not responsible for minor changes in product texture, viscosity, or appearance due to climate conditions during transit.
Customs Restrictions: Some countries restrict the import of specific skincare ingredients. It is the buyer’s responsibility to verify local import regulations before placing an order. Refunds will not be issued if customs reject or return the package.
Tamper Protection: For hygiene and safety reasons, once a product’s packaging seal is broken, items are non-returnable and non-refundable.
Damage or Leakage: If a product arrives damaged or leaking, please contact us within 3 days of delivery with photos. We will review your case and may offer a replacement or refund at our discretion.

While we aim for timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

Customs Clearance: Processing times vary by country and are outside our control.
Shipping Routes: Carrier delays, weather conditions, or transportation issues may extend transit times.
Global Trade Environment: Supply chain disruptions, increased freight costs, or logistical bottlenecks can impact delivery times.
Geopolitics: Political instability, sanctions, or new trade regulations may cause delays in customs or shipping.
War & Conflict: Active conflicts or safety concerns may lead to rerouting, extended delays, or in some cases, undeliverable shipments.
Force Majeure: Any events such as natural disasters, strikes, or global emergencies that are outside of our control.

If your package appears to be missing, please reach out using our contact form.
We will work with our shipping partners to resolve the issue as quickly as possible.
Once tracking confirms successful delivery, Beverly & Pearl is not liable for lost or stolen packages. Customers are advised to provide a secure delivery address.